Reference

How x90 Handles Your Personal Data

At x90, we treat your personal data with the same care we put into your account experience — collected only for what we need, stored securely, and never…

Data collected only for account useNo sale of personal dataYou can request access or deletionCovers UPI, Paytm and PhonePe transactionsIndia-region account holders
Browse Lobby Read FAQ
x90 How x90 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about your data, want to correct something on your account, or need to submit a formal request for access or deletion, our privacy team is ready to help through the channels below. We aim to respond to all privacy-related queries within five business days.

Team online

Email Privacy Support

Send your data request or question to our dedicated privacy address. Include your registered account email so we can locate your record and respond accurately within five business days.

Live Chat

Open the chat widget inside your x90 account to reach a support agent any time. For privacy-specific requests, the agent will route your query directly to our data-protection team.

In-App Help Centre

Head to the Help section inside the x90 app or site to find the privacy request form. You can submit an access request, flag a concern, or ask for a correction without leaving your account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security at x90

Every piece of data we hold about your x90 account — from your name and contact details to your UPI or PhonePe transaction history — is stored on encrypted servers with access…

Data We Collect

We collect name, email, phone number, device identifiers and transaction data tied to UPI, Paytm or PhonePe deposits and withdrawals. We do not collect data beyond what is needed to run your account and verify transactions.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit. You can manage cookie preferences from the settings panel in your account without affecting your ability to deposit or withdraw.

Account Security

Your account password is hashed and never stored in plain text. Two-factor authentication is available and we recommend enabling it, especially if you use UPI-linked credentials to fund your account.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law after closure. Transaction records linked to Paytm or PhonePe payments are retained as required by financial regulations in your jurisdiction.

Your Rights

You have the right to request a copy of the data we hold, ask us to correct inaccuracies, or ask us to delete your data where the law allows. Submit any of these requests through the privacy email or the in-app help form.

Third-Party Sharing

We share data only with payment processors such as UPI networks, Paytm and PhonePe when needed to complete a transaction, and with identity verification services when required by law. We never sell your data to advertisers.

Common Questions About Your Data at x90

Below are the questions we receive most often about how x90 handles personal data, what your rights are, and how to act on them. If your question is not covered here, reach out through the privacy contact channels above.

We collect your name, email address, phone number, date of birth and a government-issued ID for verification. Once you make a deposit, we also store the transaction reference from your UPI, Paytm or PhonePe payment.

We share data only with payment processors — such as UPI networks, Paytm and PhonePe — to complete your transactions, and with identity-verification partners required by law. We do not sell your personal data to any third party.

Email our privacy team from your registered address and state that you are making a data-access request. We will compile and send your data within the timeframe required by applicable law, usually within 30 days.

Yes. You may request deletion of your personal data by contacting our privacy team. We will delete what the law allows us to remove; some transaction records must be retained for the period required by financial regulations in your jurisdiction.

Payment data is transmitted over encrypted connections and we store only the transaction reference, not your full payment credentials. UPI, Paytm and PhonePe each apply their own security layers before the reference reaches our servers.

We retain account records for the period required by applicable law after closure — typically the retention window set by financial and identity-verification rules in your region. After that window, your data is deleted or anonymised.

Contact our privacy team by email or through the in-app help form. If you are not satisfied with our response, you have the right to escalate to the relevant data-protection authority in your jurisdiction.

Related Pages

Book of Ra x90 App About Us Power of Thor